Privacy Policy

1.

Introduction

1.1

This Privacy Policy explains how we manage your personal information (that is, information
or an opinion about you, whether true or not, which identifies you or from which your identity is reasonably identifiable).

1.2

By using our services, you agree to the collection and use of information in accordance with
this policy.

2.

How we collect your personal information

2.1

We collect personal information from you through a variety of methods, this includes:

  • through communications with you or your representatives (such as an adviser,
    solicitor or accountant);
  • your use of our website;
  • you completing forms for our services; and
  • through marketing activities which request information from you, such as surveys.

3.

Types of personal information we collect

3.1

All personal information that we collect, is reasonably necessary to provide the professional
services you have requested.

3.2

Generally, the personal information we collect can include, but is not limited to:

  • Your name, date of birth, age and gender
  • Opinions you have sourced from your doctor on your health
  • Your contact details, such as your email address, postal address and phone number
  • Financial information about your super fund, pension interests, life interest assets and annuities
  • Billing and financial information, such as your banking or payment information

3.2.1

We may collect some of the above personal information about your spouse, partner and
dependents.

3.3

If you do not provide us with the personal information we request from you, we may not be
able to provide the professional services you have requested.

4.

Our purposes for handling your personal information

4.1

The personal information collected by us may be used to:

  • Provide you with our services
  • Manage our relationship with you
  • Notify you about our services or promotions

4.2

You can, at any time, opt out of receiving marketing material by contacting us by the means
set out in the communication. If you opt out of receiving marketing material, we will still send
you essential information that is required to complete the services you have engaged us to
provide.

5.

Disclosure of personal Information

5.1

Your personal information will only be disclosed:

  • To our employees, for the purpose of providing our services to you
  • To suppliers and service providers engaged to facilitate our services Third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. They are obliged not to disclose or use it for any other purpose.
  • Where you have consented to the disclosure
  • Where required or authorised under Australian law, a court or tribunal order, or by another regulatory body

6.

Website cookies and analytics

6.1

We collect information that your browser sends whenever you visit our website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

6.2

When you visit the website, our website may send a ‘cookie’ to your browser, which is stored in your browser. This may be needed for proper operation of website functionality – but also to gather information on how visitors use our website. Third party providers such as Google may also send a cookie to your browser for the purpose of analytics or website performance.

6.3

You may control or disable cookies through your browser settings; however, doing so may affect the functionality of the website.

6.4

Some information collected through 6.1 or 6.2 may constitute personal information under applicable privacy laws. Any collection, use, or disclosure of personal information is handled in accordance with our Privacy Policy.

7.

Protection of personal information

7.1

We use, store, process and back-up your personal information on servers that are located in
Australia.

7.2

There are inherent risks in transmitting information across the internet. Unfortunately, no
data transmission over the internet can be guaranteed to be 100% secure. All Certificates,
Reports and invoices are emailed as PDF documents.

7.3

We strive to protect personal information by maintaining security for our offices and
information storage facilities.

7.4

You are responsible for ensuring that any user name and password that are issued to you are
protected at all times from unauthorised access by third parties.

8.

Accessing and correcting your personal information

8.1

You may request access to personal information we hold about you. On the rare occasions
when we refuse access, we will provide you with a written notice stating our reasons for
refusing access.

8.2

You may also request that information about you be corrected if you do not think that it is
accurate. We are not obliged to correct any of your personal information if we do not agree
that it requires correction and we may refuse to do so. If we refuse a correction request, we
will provide you with a written notice stating our reasons for refusing

9.

Retention Copyright and Intellectual Property

9.1

ActuarialSupport will be entitled to retain a copy, as it deems necessary, of any and all of the
Client’s information provided to Actuarial Support during the course of providing its Advice.

9.2

ActuarialSupport will retain the Client Information for 7 years and may destroy the Client
Information and its file 7 years after the date of its final invoice on the matter.

9.3

ActuarialSupport is entitled to retain possession of any Client Information where there is
money owing. In this instance, clause 7.4 does not apply.

10.

Resolving personal information concerns

10.1

Please contact us if you have any questions, concerns or complaints about this Privacy Policy,
or how we handle your personal information. We take all complaints seriously and will
respond to your complaint within a reasonable period.

11.

Changes

11.1

We reserve the right to modify this Privacy Policy at any time, so please review it frequently.

11.2

Changes will take effect immediately upon their posting on the website.

11.3

This document was last updated on 26 January 2026.