Terms and Conditions

General Disclaimer

The information shown on our website is general information only, it does not constitute a recommendation, financial product advice, tax advice or legal advice. The information is believed to be accurate and current at the date of publication. Actuarial Support is not liable for any loss arising from reliance on this information. We recommend that you seek appropriate professional advice before making any financial decisions

1.

Scope

1.1

These provisions set out the terms and conditions of Actuarial Support Pty Ltd and any of its
directors and employees (collectively referred to as ‘ActuarialSupport’). These Terms and
Conditions and our Privacy Policy constitute the agreement between ActuarialSupport and
our Clients.

1.2

These Terms and Conditions are deemed to be accepted by the use of our reports, certificates
and correspondence (collectively known as ‘Advice’) or website actuarialsupport.com.au.

1.3

Please see our Data Privacy Policy on our website. The Data Privacy Policy is deemed to be
accepted by use of our Advice and website www.actuarialsupport.com.au.

1.4

In the event that any of these Terms and Conditions become invalid, illegal or unenforceable,
the remainder shall survive unaffected.

2.

Delivery Policy

2.1

All Certificates, Reports and invoices are emailed as secure PDF documents.

2.2

We aim to complete all Certificates and Reports with 24 hours of receiving all information and
be in contact within 2 hours of any correspondence.

2.3

ActuarialSupport shall not be liable for any failure or delay in providing the Advice unless:

  • Deadlines have been advised by the Client and agreed by Actuarial Support. AND
  • Delays have not been caused or contributed to by an act or event that is beyond the
    control of ActuarialSupport or was not foreseen.

3.

Amendment Policy

3.1

If an error is found within a Certificate or Report and a replacement is required,
ActuarialSupport will happily prepare an amendment for the client free-of-charge.

3.2

We reserve the right to cancel or amend our Certificates or Reports if it is determined that the
information provided is not accurate.

3.3

If this procedure occurs frequently by the same client, we reserve the right to charge a further
fee after appropriate discussion.

4.

Client Obligation

4.1

ActuarialSupport relies on the accuracy of data provided to us by our clients. Our scope of
work does not extend to the verification of information supplied.

4.2

We ask that all clients take particular care in checking the details provided to us in each
application.

4.3

We ask that clients inform us immediately of any inaccuracy in information that has been
supplied.

4.4

Our advice has been prepared on the assumption the instructions and information supplied
have been provided in good faith, is not in any way misleading or deceptive, contains a full
disclosure statement of all information that is relevant and that there are no undisclosed
agreements in place that affect the valuation.

5.

Payment Terms

5.1

ActuarialSupport charges a fixed fee for the provision of each service. The fee covers the
writing of a Report and supporting discussions.

5.2

Additional fees are charges to attend court, mediation conferences or tribunals. The
additional fees will be charged at our standard rate of $300/hour + GST will be incurred with a minimum 4 hours, per day.

5.3

ActuarialSupport requests all invoices be paid within 14 days of issue of invoice.

5.4

If it is necessary for Actuarial Support to terminate its services, ActuarialSupport shall be
entitled to its fees incurred up to the termination date.

5.5

All prices given and invoices issued are in Australian Dollars (AUD).

6.

Use of Advice

6.1

Our Advice is prepared based on specific instructions from our Clients. The instructions
include the purpose of seeking our Advice.This purpose is also documented in the Advice we
provide.

6.2

Our Advice is for the use of the party to which it is addressed, and for the agreed and
documented purpose.

6.3

Our Advice is not to be used for any other purpose, and we will not be liable where our Advice
is used for any other purpose.

6.4

No other party is entitled to use or rely upon our Advice, and we shall have no liability to any
party who does so.

6.5

The whole of the report, any part, or reference to it may not be published in any document,
statement, or in any communication with third parties without prior approval in written
format.

7.

Limitation of Liability on Advice Provided

7.1

To the fullest extent permitted by law, the liability of Actuarial Support for loss and damage (including costs and interest) arising from Advice we provide excludes:

  • Any loss to a party other than the party to which the Advice is addressed.
  • Any indirect or consequential loss.
  • Any loss of opportunity, loss of revenue, loss of goodwill, loss of profits, or loss of data.
  • That proportion of the loss and damage suffered by the Client that is attributable to fault, negligence, or lack of care on the part of the Client, or on the part of any person for whom the Client is responsible (including other advisors to the Client).
    • For clarity, this includes any contribution to loss caused by the Client supplying insufficient, false, or misleading information.
  • Loss or damage suffered by the Client arising from unauthorised copying, interception, interference, or delivery failure of electronic transmissions to, or storage by, the Client. Actuarial Support does not warrant that any electronic transmission is virus-free or will not harm the Client’s computer systems.

7.2

The total aggregate liability to the client shall be limited to $1 million.

7.3

The exclusions and limits in 7.2 and 7.3 don’t apply if ActuarialSupport commits fraud, negligence, or reckless behaviour. For clarity gross negligence represents a major departure from the standard of care, involving a reckless disregard or indifference to a known, obvious risk, far beyond simple mistake or oversight

8.

Use of Website

8.1

To the fullest extent permitted by law, ActuarialSupport disclaims all liability by reason of any
use or misuse of, or reliance upon, any the information on the Website.


This includes any indirect, special, incidental or consequential damage or loss suffered or
incurred by any person, whether directly or indirectly, regardless of whether we were aware
or should have been aware of the possibility of such loss or damage.

9.

Governing law and jurisdiction

9.1

Each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the
courts of Queensland, Australia.

10.

Changes

10.1

We reserve the right to modify these Terms and Conditions, so please review it frequently.

10.2

Changes and clarifications will take effect immediately upon their posting on the website.

10.3

This document was last updated on 14 January 2026.